Refund policy

We are passionate about our products and 100% committed to your satisfaction. We stand behind all our products with a 30-day return policy. Once your return has been received and inspected, we will issue a refund, less a flat fee of $250. Refunds will be provided in the same way that the initial payment was made.

We make your return easy. There are no restocking fees or hidden charges; customers will only be responsible for a flat fee of $250, which would be the total cost if you wish to return your chair. There are no other fees if the chair with all the accessories is returned in its original packaging, with no visible marks, damage, or unauthorized modifications. 

Please simply contact our Customer Care Team by email at support@relxmassage.com or call us at 1-949-600-2278 to receive a Return Merchandise Authorization (RMA) number which is required for your return. 

The customer is responsible to disassemble the chair and pack it in its original packaging. Once , we'll pick up the chairs. Additional charges will apply if the chair is not returned in its original packaging.

After 30 days on receipt of the product, we will not accept any return, but provide the manufacturer Warranty Service for all the issue. Please see the Warranty Policy for details.