FAQ
Which areas are eligible for free shipping?
We currently only ship in the United States. In most areas, the shipping is free. For certain areas such as Alaska, Hawaii, Puerto Rico, freight is not free, an additional cost may apply. Please contact us if you are unsure about the additional costs. Free curbside deliver, if you need inside delivery, please purchase WGS, thanks!
When can I expect to receive my online order?
A confirmation email will be sent to you once you’ve completed your purchase. After the order has been processed, delivery within California shall take approximately 3-7 working days; Other states shall take approximately 7-14 working days.
Delays in processing time and delivery may occur during peak season, promotional period and any unforeseen circumstances. Please understand that during this time, our team is trying their best and we appreciate your patience.
Can I order a massage chair and have it delivered at later date?
Of course! Once your order have been placed, please contact us at support@relxmassage.com and we will be able to help you with the delivery arrangement.
What conditions do I need to be aware of for the delivery of Massage Chairs ?
To qualify for delivery, your delivery location must be easily accessible through the elevator or must be on the same floor as the loading/unloading area.
If the delivery crew is unable to deliver the massage chair to your location through the elevator at the point of delivery (i.e. items unable to fit into elevator, refusal of elevator access by building management or etc.) and deemed unfeasible, we will assess the feasibility for the massage chair to be carried up through the staircase in a non-hazardous manner.
If the process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery and re-arrangements will be made and may be subjected to additional charges.
Door/Stairs Requirement
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Width |
> 35 in |
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Customers are responsible to provide an accurate measurement prior to delivery (Eg.Width of door, hallways, staircases) and mention any tight corners. Our movers will try their best to place the massage chair at your desired area in your house. However, it cannot be guaranteed if the area is too small or narrow.
Please email us: support@relxmassage.com with images and measurements if you have any doubts and our team will be able to advice on the matter.
RELX Massage