WARRANTY

We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein. 

What Is Covered*:

1. We guarantee that the massage chairs come with a three years limited warranty (Three years from date of purchase).

2. During the first year, the warranty covers free maintenance and repair for any defect in workmanship or materials.

3. During the second and third year, the warranty covers  the cost of parts,  excluding labor.

What Is NOT Covered*:

1. Any shipping expenses incurred; Theft; Abuse; Neglect; Vandalism.
2. Damages incurred due to improper handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.

3. Modifications or altered conditions of the original product, improper use of  electrical/power supplies, electrical disturbances and power surges.

4. Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.

5. Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.

6. This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.

7. Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.

8. Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.

9. The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

10. Products used in commercial or corporate settings.
11. Products purchased from unauthorized dealers.

How to obtain warranty service:

1. You must provide proof of purchase for any warranty claim.
2. You must obtain a return authorization number in order to ship products to a service center.

3. You may obtain service advice, or an RMA number by contacting the RELX Customer Service department toll-free at

4. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

*The Warranty is non-transferable.