RELX Massage
RELX Venus Pro Intelligent Massage Chair
RELX Venus Pro Intelligent Massage Chair
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✅ 【Full Body Massage Chair】Featuring 8 auto modes + 5 manual models, 5 techniques, and full-body airbag massage with 5 intensity levels. The speed, width, and height can be adjusted. The lower back heating function is particularly effective for alleviating chronic painful strains.
✅ 【Zero Gravity Massage Chair】One-button zero gravity design, 3 levels of zero-gravity inclination angles, put the body in a floating and relaxing position, enjoy the massage and improve blood circulation.
✅ 【SL-Track Massage Chair】The massage roller track extends from the neck to the thigh. The L-Track wheel increases the massage area by 50%+, while the S-Track wheels perfectly fit the body curve, ensuring massage accuracy.
✅ 【AI Voice & Body Scanning Technology】Free your hands; AI will start the corresponding program based on your massage needs. It intelligently detects and adjusts the massage position to enhance comfort during the massage.
✅ 【Best Massage Chair】Built-in Bluetooth Speaker, LED light, foot airbags and roller massage. Full-roller kneading on the feet stimulates acupoints. Yoga-style stretching can relax muscles throughout the body.
✅ 【Massage Chair Warranty】We provide a 3 years limited Warranty and 7*24 hours of customer service. If you have any questions about our products, please feel free to contact us through Email or call our after-sales phone number directly. We will do our best to solve your issue to ensure you get the best shopping experience.
Shipping
Shipping
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How the Standard Curbside Delivery works?
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How the White Glove Delivery works?
Shipping Rates & Policies
Confirmation Email
Once your order has been placed, you will receive a confirmation email for your order. Then please confirm your order information by email as soon as possible. If you do not receive an email confirmation, please email us for help at: support@relxmassage.com.
Free Shipping
Once the order has been successfully placed, the order is then immediately processed and prepared for delivery. The order is then picked up by our freight carriers estimated on the next business day. Generally, the shipping time is approximately between 5-10 business days.
We currently only ship in the United States. Please provide a valid street address with each order (we are unable to ship to P.O. boxes). In most areas, the shipping is free. For certain areas such as Alaska, Hawaii, Puerto Rico, freight is not free, an additional cost may apply. Please contact us if you are unsure about the additional costs.
All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive UNASSEMBLED in its original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.
White Glove Service
White Glove Service (WGS): With white glove service, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery need to add about 1-2 weeks to the standard lead-time of delivery. Please choose the shipping method as White Glove Delivery if you want the service.
*All White Glove Services is a onetime service that is non-refundable nor do they cover any return service. Once the service has been signed off for completion of service, the delivery agent will not return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off the completion of service.
Tracking Your Order
Once your Massage Chair has been picked up by our freight carriers and is on the way, we will email you a copy of the invoice along with the tracking information. You receive your tracking number within a few business days, allowing you to monitor your shipment in real-time and estimate your scheduled delivery day.
*Please feel free to contact us if you have any questions or concerns about your order.
Warranty
Warranty
We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.
What Is Covered*:
- We guarantee that the massage chairs come with a three years limited warranty (Three years from date of purchase).
- During the first year, the warranty covers free maintenance and repair for any defect in workmanship or materials.
- During the second and third year, the warranty covers the cost of parts, excluding labor.
What Is NOT Covered*:
- Any shipping expenses incurred; Theft; Abuse; Neglect; Vandalism.
- Damages incurred due to improper handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
- Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
- Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
- Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
- This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
- Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
- Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
- Products used in commercial or corporate settings.
- Products purchased from unauthorized dealers.
How to obtain warranty service:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center.
- You may obtain service advice, or an RMA number by contacting the RELX Customer Service department toll-free at
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
*The Warranty is non-transferable.
